Compares contracted support tiers against ticket volumes and severity patterns to argue for right-sized support on the next order.
You supply anonymized ticket exports and current entitlements. We return a kit with charts, suggested tier targets, and language for requesting pilots before committing to premium support.
What is included
Severity mix charts
Contracted SLA versus observed response bands
Pilot proposal template
Vendor-neutral talking points
Risk notes when lowering tiers
Appendix on data minimization used
Executive summary slide outline
Outcomes teams track
Evidence-backed tier discussions
Pilot path instead of binary renewals
Shared view for service desk leads
Responsible partner
EG
Elias Grant
License analyst with background in data platform commercial terms.
Format and timing
Format: Kit (slides + memo) Duration: 12 business days
Indicative price
6,900,000 KRW — informational only, no checkout on this site.
FAQ
Do you need ticket bodies?
Metadata only unless you choose to share redacted samples for examples.
Vendor contact?
We do not contact vendors unless you add negotiation support separately.
What if data is noisy?
We document uncertainty bands and avoid overfitting to one month spikes.
Experience notes
Pilot template was blunt about what we would measure—helpful.
